FAQ

*From which country I'm shipping?

I'm shipping from Bulgaria, Europe.
All orders are shipped with priority mail with tracking No. provided here.

*Has my order been shipped?

All orders are recorded and tracked online. You will receive a notice when the order ships with a tracking number for you to track the order.

*Why I can't track the tracking No. you provided?

All the tracking No I'm providing are trackable.
You can track the number at:

http://track-trace.com

then enter the tracking No at

"Post/EMS(with USPS)"

hit the "track" button and you'll see the parcel from Bulgarian Post web site.
If your item arrive in your country you can select it and you'll see where the parcel is.

I'm shipping by Bulgarian Post.

In USA you can track it at: usps.com
In Canada you can track it at: canadapost.ca
In UK you can track it at: parcelforce.com

*Can I stop a package that has been shipped?

No. There is no way to stop International mail.

*My order appears to be lost/damaged in transit. What should I do?

I will file a claim for the damaged/lost package.
You should contact me, and I will file a claim with the package carrier.

If the buyer would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

*I have not received product and want to cancel the order. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process,notify me via mail to cancel the order. It is important to notify me immediately if you want to cancel an order, as most orders are processed and ship within 2 days.

If the order has been shipped, you will need to follow the normal returns process. If the package is refused then a return freight charge will be added.

*I received a defective item. What should I do?

If we both agree that there is defective of hidden production problem than full refund will be given.

*I would like to return an item. What do I do?

First of all, please, contact me!

It is necessary to return merchandise for a refund, all merchandise must meet the following conditions:
    Return in original packaging
    Return to us within 14 days from delivery date
    The buyer is responsible for all return shipping costs. All returns must be prepaid by the buyer.

Any questions concerning an exchange/refund should be directed to mail.

*How do I contact you with questions regarding customer service?

You can mail me or text me at the mail in the Contacts page... :)